Exploring Knowledge Management Contact Centre Best Practice Report

Exploring Knowledge Management Contact Centre Best Practice Report reveals several interesting facts.

  • Would your customers get the same answer if they asked two different
  • This presentation was recorded at the RACV City Club in Melbourne, Australia. The
  • Hear Bruce Craig from XSELL Technologies and James Witcombe from SMAART Recruitment discuss training, learning and ...
  • Implementing a professional
  • Hear Laurence Dell from PwC Australia and James Witcombe from SMAART Recruitment discuss

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Hear Brad Shaw from livepro and James Witcombe from SMAART Recruitment discuss Hear Sean McGinn from The Agile Hear Just Tippett from ACXPA and James Witcombe from SMAART Recruitment discuss the role of the Hear Will McPhee and James Witcombe from SMAART Recruitment discuss the role of the Team Leader in the Australian

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